Shipping Instructions
PLEASE COLLECT SAMPLES ACCORDING TO THE INSTRUCTIONS IN THE COLLECTION KIT AND THEN SEND SAMPLES TO ICL USING THE INSTRUCTIONS BELOW.
Important: Please label specimen containers with patient’s full name & date of birth before shipping to ICL. Name on specimen containers and requisition must match returning samples for testing.
Option 1: via Phone
- Call Purolator at +1-888-744-7123 and select 1 for English or 2 for French
- Say “Schedule a pick-up within Canada” and press the ‘0’ key when asked to provide a locator code, extension, or Purolator account until you are transferred to a Customer Service Representative
Option 2: via Website
- Visit Purolator’s website online at purolator.com
- Click the Chat option at the top of the page
- Type “Schedule a pick-up”
- Follow the prompts in the Chat window
PLEASE NOTE: Purolator will not pick up from your home late on a Friday, Saturday or Sunday. At home pick up is best done on Mondays to Thursdays (excluding statutory holidays). Schedule your pick-up in advance to prevent delays.
Contact ICL Client Care if you require additional shipping materials at 416-422-3000 ext 300 or info@iclabs.ca.